Refund policy

Return and Refund Policy

Due to the highly perishable and delicate nature of fresh flowers, all sales are final. We do not accept standard returns.

However, we are committed to delivering the highest quality blooms. We will gladly issue a refund or provide a replacement only if the arrangement was:

• Damaged upon arrival

• Incorrect (wrong item delivered)

To request a resolution, you must contact us within 2 hours of the delivery time with clear photo proof of the issue. Please send the photos and your order details to info@bloommood.la.

Claims made after this 2-hour window will not be accepted, as we cannot control how the flowers are cared for once they are delivered and leave our hands.

Note: You do not need to physically ship the flowers back to us. Once we evaluate the photos, we will make it right by either issuing a refund or organizing a replacement delivery.

Damages and issues Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it promptly.

Exceptions / non-returnable items We cannot accept returns or refunds on sale items, gift cards, or any fresh flower arrangements if the proper care instructions were not followed or if the 2-hour reporting window has passed.

Refunds We will notify you once we’ve reviewed your photo proof, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.